Job Description
To manage and lead the team ensuring a consistent and exceptional standard of customer service in the Patrizia Pepe Boutique in the very heart of Florence (Italy).
• To be in charge of the general operations of the store, making sure it runs smoothly, cleanly and meets any budget or sales goals;
• To analyse, elaborate and report sales figures, weekly, monthly, yearly to Retail Manager in order to leverage profits;
• To monitor all business costs and provides the area team with feedback and analysis on all store KPI’s;
• To be responsible for supervising a retail organisation's staff, meeting customer needs, planning and coordinating sales, merchandising, and budgeting;
• To maintain awareness of market trends in the retail industry and monitor what local competitors are doing;
• To develop retail excellence behaviours such as personal relationships with customers, individual follow-up of the clientele, selling ceremony, after-sales quality issues;
• To make sure staff meets all the requirements indicated by the Company and Retail Manager on dress code, standing, customer approach and selling ceremony;
• To liaise with HR Department to deal with special HR issues;
• To complete store operational requirements by scheduling and assigning employees rota;
• To be responsible for all employee corrective actions and ensuring any disciplinary actions are handled correctly;
• To arrange merchandise on shelves according to popularity and other criteria;
• To approach customers and offer them advice and support on product to persuade them to buy;
• To monitor shelves inventory and unload new products when needed;
• To operate cash registers and close daily revenues;
• To maintain a clean and orderly environment in the store;
• To provide information and other services such as handling returns of merchandise;
• To have great customer service skills and problem-solving;
• To go the “extra mile” to meet targets;
The Ideal Candidate
• Fluent in Italian & English (written & spoken) is essential
• Previous demonstrable experience of managing a store team
• Retail or Service industry experience preferably within the fashion industry
• Capable to of motivating and lead the team
• Proven track record of delivering strong business results within a large team, large turnover and fashion environment
• Ability to advise customers on smart professional dress and appearance
• An excellent communicator with customers and a leader for staff & colleagues
• Possessing great people management skills
• Good standard of numeracy
• Strong organisational skills
• Dynamic and creative;
Language skills
- English, Full professional proficiency
- Italian, Native or bilingual proficiency
About Us
The name PatriziaPepe is from the outset, emblematic of the brand identity, non-conventional and dynamic. A brand that combines practicality of everyday living and glamour for those special occasions, thanks to the elegant minimalist lines and meticulous attention to detail: “A BRAND TO BE LAID BARE”
For more information please contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Posted: July 24th, 2017
